Online Helpdesk

Does OT use Unix or NT servers? We use Unix servers running FreeBSD. OT servers also run Macromedia ColdFusion, ASP for complete Active Server Page functionality. ASP combined with MySQL we offer complete packages for database and dynamic driven websites.
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What do I get with my account?
We have several plans for you to choose from that are cost effective and more than capable of handling all your domain hosting needs. We don't charge you a setup fee and all accounts come with many valuable features such as SSL Secure Server Access, Mail Manager System, WebMail, CGI-bin, FTP, Traffic Statistics Software, FrontPage Extensions, RealAudio/RealVideo and more. We will register you new domain name NO EXTRA CHARGE.

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Do I have to register my domain name or do you do that for me?
We register your domain (www.your_domain_name.com) for you, FREE! YOU will own it! Unlike other web hosting companies, we DO NOT charge you to register your domain name. After your first year, OT will be your billing agent for your domain registration. OT will atomatically renew your domain for you so there is never a worry of losing your domain name.

You are ALWAYS the owner of your Domain name. OT only acts as a registering agent.

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What are FrontPage extensions and do you support them? If you use Microsoft FrontPage to publish pages to the Net, you will need FrontPage extensions supported. We support all versions of FrontPage extensions FREE OF CHARGE.
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Can I depend on fast downloading speeds when others access my site? YES! Our servers have a bandwidth-on-demand connection with Level3, a Tier 1/backbone provider, servicing such giants as Oracle and Google. Giving you incredible speed at all times!
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What is a "parked" domain name and how much does it cost?
Parked domains are aliases of other domains. For example, say we have outdoor.com parked to your main account at woods.com. This would mean that anyone who goes to outdoor.com would automatically go to woods.com. There is no actual hosting involved with outdoor.com. Outdoor.com merely acts as a nickname to woods.com. Parked domains are available for $35/year.

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Do you offer secure server space for transferring credit card information?
YES! Our servers are equipped with the latest SSL technology so your customers can safely order your products or services online! Normally, any text sent from your browser is sent as plain text. This means that a hacker could potentially intercept the information sent from your browser and read it.

By using the secure server (SSL), the information is encrypted before it is sent. It would be practically impossible for anyone to decrypt it without knowing the key. You DO NOT have to buy a security certificate to enable the secure server - you can use ours for a small annual fee.

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Can I upload pages frequently? Each account comes with one, unlimited FTP account. You have full access to your space via FTP 24 hours a day, 7 days a week so you can update your site at your leisure.
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How much data transfer do you allow for my web site? We are fortunate that we can offer your unlimited data transfer each month. No matter how many visitors come to your site you are never billed for unnecessary data transfer fees.
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What is a CGI-bin and do I get one? A CGI-bin is where you would store CGI scripts. These scripts; are used to generate online order forms, guestbooks, shopping carts, counters, and more! YES, every account comes with a local CGI-bin!
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What CGI scripts come already installed? All hosting accounts come with no CGI scripts installed. If you are interested in adding more CGI scripts to your account, you may do so. You will find a list of various CGI script collections on our Web Resources section.
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What is the Account Control Panel? We offer a control panel to manage all the features associated with your hosting account. You can manage your email, cgi scripts, databases, mailing list, and much more!
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What are autoresponders/infobots and how many do I get?
You can set up autoresponders to automatically respond to incoming email. For example, if you had an order form which your customers email to you, you can set up an autoresponder to email the customer a confirmation message. They're also known as Infobots. There are many other uses for autoresponders/infobots, such as giving information to people who don't have access to the Internet but still have an email account such as Juno.

Each account plan comes with an unlimited amount of autoresponds, view our Hosting Plans for complete details of each plan! You can find additional information on autoresponders in our Online Help Center knowledge base.

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What are email aliases and how many can I use? Email aliases are email addresses that you make up. Any mail sent to these aliases would automatically be forwarded to your existing POP email account or redirected to another third party POP account.
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What about the Traffic Statistical Software? Traffic analysis software comes pre-installed with every web hosting account! We use HTTP-Analyze and it is very easy to access.If you already have an account with us, you can access your weekly stats by typing http://your_domain_name.com/stats/ and entering your account's user id and password.
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What about Technical Support?
We provide web hosting services to many clients and from experience we have found that handling support request via email to be to our clients greatest advantage. We answer all email on the same day it is received - most often in no more than 1 hour.We have implemented an Online Help Desk to help you with all aspects of your web hosting account. In the event your are experiencing server difficulties outside the scope of the manual you can email Technical Support at support@outdoortech.net. We respond to All server related support email on the day that is is received. For emergency purposes only (i.e. if your site has been down for longer than 30 minutes), you may dial our voice number (770-717-0837) to speak to technical support or leave a detailed explanation of your problem and a tech will respond to your request(s) promptly.

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What kind of technical support do you NOT provide?
We do NOT provide any technical support relating to HTML syntax, Java programming, JavaScripting, any 3rd party software, CGI programming, or CGI scripts, nor any other non-network related aspect. In the event that you submit email pertaining to any of the above. We have included a Webmaster Resources section that will provide you links where you can obtain support outside of the scope of our Technical Support!Even though we do NOT support the above mentioned, we do in most cases anyway. Our support staff is always a good place to start, we are here to help, always, in any way we can.If OT designs your website you will receive full support for all aspects of your website.

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What types of account activities are prohibited?
We do not allow the following:- WE ABSOLUTELY DO NOT TOLERATE SPAMMINGAny accounts failing to adhere to this policy will be deactivated without warning - we will show you the proof!- ADULT SITES ARE NOT PERMITTEDAll sites are monitored and any that are in violation to the above, will be subject to deactivation.- HACKER SITES ARE NOT PERMITTEDAll sites are monitored and any that are in violation to the above, will be subject to deactivation.Please see our System Policies for more information.

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